Failed to Generate Approvers for GTR xxxxxx
Procedure to fix problem of Approver calculation for a GTR request
Example: GTR#33754
1- Go into SHP GTR site and check who is the creator of Request
Requester = Jacques AVERBUCH
When no approver is calculated >> Title is empty + status = Submitted + Approver list is empty.
2- Download locally current GTR_Approvers.xlsx and check if GTR Requester has approver lines
! Do not open directly GTR_Approver.xlsx into SHP, otherwise, all GTR processes will failed !
! Do not replcace manually this file by another, otherwise, all GTR processes will failed !
3- IF lines found in GTR_Approvers.xlsx > relaunch approver calculation for the GTR request
- select Request and start Power automate "GTR:Get Approvers > Submit" (you have to wait few seconds before List is completed)
Once started, list of approver is updated into the request, Curent approver is filled with 1st approver, Title is updated, status is "Awaiting approval" and it could take 10 minutes until 1st mail is sent to first Approver.
>> you can inform requester in the Ticket that the request has been relaunched and set the ticket to "Resolved"
4- IF NO line found in GTR_Approvers.xlsx for Requester
>> perhaps synchro btw SWF-ROK / GhostDB / SHP not yet done for requester (new comer)
>> OR some flows related to Requester are not finished into SWF-ROK, so GhostDB do not contain his/her profile.
>> WAIT next day and check again GTR_Approver.xlsx
>> IF no line for Requester >> ask him/her to check with his/her local RH manager if any ROK flows related to him/her are pending
>> IF any lines, go to step 3
END